Privacy Policy

KiesMy (“we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information of our users and vendors in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).

This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, use our platform, engage with our social media pages, or interact with vendors listed on our directory.

By using our website and services, you consent to the practices described in this Privacy Policy.

1. Purpose of this Policy

The purpose of this Privacy Policy is to explain:

• What personal information we collect
• How we use and process that information
• How we store and protect it
• When it may be shared with third parties
• Your rights under POPIA

2. Use of Publicly Available Vendor Information

KiesMy operates as a public directory platform for wedding vendors and venues.

To create a comprehensive and useful directory for couples and event planners, we may collect and display publicly available business information relating to vendors and venues.

This information may include:

• Business names
• Public contact details
• Website links
• Public social media profiles
• Business descriptions
• Location information
• Publicly available images or portfolios

This information is sourced from publicly accessible platforms where vendors have voluntarily published their business information for marketing or contact purposes.

We process this information based on our legitimate interest in providing a directory service that connects couples with wedding vendors.

Importantly:

• The information is used only for the same purpose for which the vendor originally published it, namely promoting their services and allowing potential clients to contact them.
• Vendors may claim, update, or request removal of their listing at any time.
• Once a vendor claims their listing or registers on the platform, they provide explicit and informed consent for additional processing, including analytics and platform services.

3. What Personal Information is Collected

Depending on how you interact with our platform, we may collect the following categories of personal information:

Information provided by users

When users contact vendors, create accounts, or interact with the platform, we may collect:

• Name
• Email address
• Phone number
• Enquiry details or messages
• Wedding preferences or service interests

Information provided by vendors

When vendors claim or register their listing, we may collect:

• Business name
• Contact details
• Portfolio images
• Service descriptions
• Location information
• Marketing materials

Financial information

If vendors purchase advertising or paid services through the platform, we may collect limited financial information required to process payments, such as:

• Billing details
• Transaction records
• Payment confirmations

Automatically collected technical information

When you visit our website we may collect:

• IP address
• Browser type
• Device information
• Website usage information
• Cookies and analytics data

This information helps us improve the functionality and performance of the platform.

4. How Personal Information is Used

We process personal information for the following purposes:

• To operate and maintain our vendor directory platform
• To connect couples and event planners with wedding vendors
• To respond to enquiries and facilitate communication between users and vendors
• To provide analytics and insights to vendors who have claimed their listings
• To improve our website and services
• To process vendor payments for advertising or platform services
• To comply with legal obligations

We will only process personal information where we have a lawful basis, including:

• Legitimate interest
• Consent
• Legal obligations

5. How Personal Information is Stored

Personal information collected by KiesMy is stored using secure digital systems.

We implement reasonable technical and organisational safeguards to protect your data, including:

• Secure digital storage
• Encryption where appropriate
• Access controls limiting information to authorised team members only
• Internal policies designed to protect personal information

Despite these safeguards, no system can guarantee absolute security, and users provide information at their own risk.

6. Retention of Personal Information

Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected, including:

• Providing our services
• Maintaining vendor listings
• Facilitating enquiries
• Meeting legal or regulatory requirements
• Supporting legitimate business operations

When personal information is no longer required, we take reasonable steps to securely delete or anonymise it.

7. Disclosure of Personal Information

When you elect to request services from us, utilise our website, or engage on our social media pages, you provide your explicit consent for us to disclose your personal information to service providers involved in delivering services to you.

This may occur in the following circumstances:

Vendors receiving enquiries

If you contact a vendor through the platform, your enquiry information will be shared with that vendor so they can respond.

Business transfers

Should we undergo a restructuring, merger, sale, or other transfer of assets, personal information may be transferred to the receiving third party.

This will only occur where the receiving party agrees to respect personal information in a manner consistent with this Privacy Policy.

Partners and service providers

We may engage with third-party service providers, contractors, or partners who assist us with:

• Website hosting
• Payment processing
• Analytics services
• Technical support

These parties may have limited access to personal information necessary to perform their services.

We take reasonable steps to ensure that:

• Third parties process information in compliance with POPIA
• Appropriate confidentiality and data protection obligations apply
• Written agreements are entered into where appropriate

Regulatory bodies or legal authorities

We may disclose personal information when required to do so by law or when necessary to comply with legal processes or regulatory obligations.

8. Cookies and Website Analytics

Our website may use cookies and analytics tools to:

• Understand how visitors use our website
• Improve website performance
• Enhance user experience

You can control cookies through your browser settings.

9. Links to Other Websites

Our website and social media pages may contain hyperlinks to external websites that are not owned or operated by us.

These links are provided for convenience.

We are not responsible for the privacy practices or content of those websites. We encourage users to review the privacy policies of any external sites before providing personal information.

10. Your Rights Under POPIA

Under POPIA, you have the right to:

• Access the personal information we hold about you
• Request corrections or deletion of your personal information
• Withdraw consent for us to process your data
• Object to the processing of your personal information where applicable
• Lodge a complaint with the Information Regulator if you believe your rights have been violated

To access, correct, or delete your personal information, please contact us at:

Email: info@kiesmy.co.za

We may require proof of identity to process your request in order to protect your personal information.

11. Contact Information

If you have any questions regarding this Privacy Policy or how we process personal information, please contact us:

Email: info@kiesmy.co.za

12. Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.

Any updates will be published on this page together with the updated effective date.